Support Center
We're here to help you get the most out of PsyGuard.AI
Frequently Asked Questions
What is PsyGuard.AI?
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PsyGuard.AI is a suite of AI-powered psychological intelligence tools. Our products include Virtual Focus Groups for market research, PsyGuard AI: Business mobile app for professional relationship insights, and PsyGuard AI: Personal (coming soon) for personal relationships. All products use advanced AI to provide deep psychological insights with 80%+ emotional accuracy.
Is this a clinical or therapeutic service?
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No, PsyGuard.AI is an educational platform for relationship improvement only. We are not licensed mental health professionals and do not provide clinical services. All analyses are educational and speculative in nature, designed to help you understand communication patterns and improve relationships.
How do I create an account?
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Virtual Focus Groups: Anyone can sign up at setup.psyguard.ai/register.html and start creating studies immediately.
Mobile Apps: PsyGuard.AI mobile apps are currently in an invite-only beta period. To request access, please send an email to support@psyguard.ai with your purpose, interest, and intended use case for the product.
Mobile Apps: PsyGuard.AI mobile apps are currently in an invite-only beta period. To request access, please send an email to support@psyguard.ai with your purpose, interest, and intended use case for the product.
Is my data secure and private?
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Yes, we take your privacy seriously. All profile data is encrypted both at rest and in transit using enterprise-grade encryption. We never sell or share your personal information with third parties. You can manage your profiles within the app and request account deletion by contacting support. Read our full Privacy Policy for more details.
How do I reset my password?
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On the login screen, tap "Forgot Password?" and enter your email address. You'll receive instructions to reset your password. If you're already logged in, go to Settings > Account > Change Password.
Which devices are supported?
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Virtual Focus Groups: Works on any modern web browser (Chrome, Safari, Firefox, Edge) on desktop, tablet, or mobile.
Mobile Apps:
Mobile Apps:
- iOS: iPhone and iPad running iOS 18.1 or later
- Android: Devices running Android 12 (API level 31) or later
How do I delete my account?
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To delete your account, please contact support at support@psyguard.ai. Please note that this action is permanent and all your data will be removed.
Troubleshooting Tips
App Performance Issues
- Ensure you have the latest version of PsyGuard.AI installed
- Close and restart the app
- Check your internet connection
- Clear app cache (Android) or offload app (iOS)
- Restart your device if issues persist
Login Problems
- Verify your email address is entered correctly
- Check that caps lock is not enabled
- Try resetting your password
- Ensure you have a stable internet connection
- Update to the latest app version
Sync Issues
- Pull down to refresh on the main screen
- Check your internet connectivity
- Log out and log back in
- Ensure background app refresh is enabled
Report a Bug
Bug Reporting Guidelines
Help us fix issues quickly by providing detailed information:
- Device Information: Include your device model and OS version (e.g., iPhone 14 Pro, iOS 17.2 or Samsung Galaxy S23, Android 14)
- App Version: Found in Settings > About
- Steps to Reproduce: List the exact steps that lead to the issue
- Expected vs. Actual Behavior: What should happen vs. what actually happens
- Screenshots: Include screenshots or screen recordings if possible
- Frequency: Does it happen every time or occasionally?
Send bug reports through the app in the settings page. Do not include personal information about others in bug reports.
Request a Feature
Feature Request Submission
We love hearing your ideas! When submitting a feature request, please include:
- Feature Description: Clearly describe what you'd like to see
- Use Case: Explain how this feature would help you
- Priority: Is this nice-to-have or essential for your workflow?
- Examples: If you've seen similar features elsewhere, let us know
Submit feature requests through the app settings "send feedback".
Additional Resources
Stay Updated
- Check the App Store or Google Play Store for update notes